Photo courtesy: opengridscheduler Retrieved Feb 4, 2016 from https://www.flickr.com/photos/opengridscheduler/16695640508
Microsoft’s Surface Pro series are known for the hybrid design and supreme hardware; however, Microsoft seems to discover the potential risk of Surface Pro series and recalls millions of Ac power cords due to overheating and emitting fire.
Microsoft has received 56 reports of AC cords overheating and emitting flames and 5 reports of electric shock to consumers. Consumer Product Safety Commission announcedthat Microsoft is issuing a free replacement for 2.25 million AC power cords of Surface Pro, Surface Pro 2, and Surface Pro 3 models that sold before March2015.
Microsoft spokesperson said, "As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."
.png)
Photo courtesy: microsoft Retrieved Feb 4, 2016 from https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/powercord
Below is the summary of joint recall with of Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Microsoft Corporation:
Affected products
AC Power cords for Surface Pro devices
Product description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2, and Surface Pro 3 devices prior to March 15, 2015. The cords are black with no serial codes or other markings. Surface Pro and Surface Pro 2 devices have a black case and Surface Pro 3 devices have a silver case, both with the product name on the back of the device toward the bottom. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015.The recalled power cords do not have a sleeve on the cord on the end that connects to the power supply.
Hazard identified
The AC power cords can overheat, posing a potential fire or shock hazard.Health Canada has not received any reports of consumer incidents or injuries to Canadians related to these power cords.Microsoft Corporation has received eight reports of the AC power cord overheating in Canada. No injuries were reported. In the United States, Microsoft Corporation has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shockto consumers.
Number sold
Approximately 189,603 units of the recalled AC power cords were sold in Canada and about 2.25 million units in the United States.
Time period sold
The recalled products were sold from February 2013 to March 15, 2015.
Remedy
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Reference:
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56754r-eng.php
http://www.engadget.com/2016/02/02/microsoft-surface-pro-cable-recall/