“Sir, you may close the door and lock me here, but this won't change my mission here – Finding the defect and block the defect shipment” said by Henry – a TIPO QA in China. This is true story happened in china, 2014. A youth QA faced the risk of death first time in his life.
“My name is Henry—I’m the defect shooter, so called QA in electronic field, I’m proud of my job”, Henry said with a shy smile “ The thing happened in 2014”. As usual, he went to a new factory to do their first shipment inspection. He found out thare were two type of pins length mixing into the shipment. He issued “KO—No accept” report right away. A shouting “No, this is a business over US10,000, a young man like you has no right to block my business” the boss face turned red and teared up the report in front of Henry. The employee close the door in reaction, it seemed they used to doing that. And the boss said “Accept the shipment, or you won’t be able to work out in alive”
A light flashing on the face of young men—Henry steadily said “Sir, I have to leave here with your confirming part that you must sort them now.” ““And Sir You may close the door and lock me here, but this won't change to my mission here – Finding the defect and block the defect shipment”. Henry hid his scaring and called QA director of TIPO for help. After 1 hour talking, the boss changed him mind and cooperate with Henry to sort out the confirming parts for delivery and block defect part for scraping.
In the end, the boss talk Henry “I should be serious on my business for a long term, for my son too.”, he smiled and said “Say Thank you to your Direct, he is right. Even just 1pcs defect part will scare customer and cut the business. I’m the one cut my business”. “Henry, thanks for being here and giving me a lesson “.
In the end of interview, Henry is shy and said again “My name is Henry—I’m the defect shooter, so call TIPO QA. I’m proud of my job.”, under a golden sunshine.
Information provided by TIPO LAB, www.tipo-lab.com